Greetings, fellow collectors of the macabre and Halloween enthusiasts! We’ve gathered the most common questions about our spooky offerings below. If your query isn’t answered here, our cauldron—er, inbox—is always bubbling!

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Product Questions

What types of products do you offer?
We specialize in unique Halloween costumes and extraordinary décor! Our collection includes everything from Avatar: The Last Airbender costumes and Bob’s Burgers outfits to Gothic Noir Décor, Creepy Dolls, Body Part Décor, and collectibles from franchises like Fortnite, Halo, and Kingdom Hearts.
Are your products suitable for year-round display?
Absolutely! While we adore Halloween, our Ghost Décor, Chains & Shackles, and Bloody Chop Shop items are designed to haunt your space beautifully throughout the year. Embrace the spooky every day!
Do you offer products for gaming enthusiasts?
Yes! Our Gaming section features items from Dungeons and Dragons, Fortnite, Halo, and Kingdom Hearts. Whether you’re dressing up as your favorite character or decorating your gaming lair, we’ve got you covered.
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Shipping & Delivery

How long does order processing take?
Our Halloween artisans take 1-2 business days to carefully prepare your order, ensuring every item is perfectly packaged for its journey to your haunt.
What shipping options are available?
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipping
• Free Shipping: For orders over $50 via EMS, arriving within 15-25 days after shipping
Do you ship worldwide?
We ship globally to bring spine-tingling joy worldwide! However, we currently cannot deliver to some Asian countries and remote locations (our animatronic spiders and Insect & Rodent Décor might be too realistic for certain postal systems).
What should I know about delivery during peak season?
Delivery times may vary during peak haunting seasons (especially October). We recommend ordering early to ensure your costumes and décor arrive before the witching hour!
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Payments & Accounts

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Shop with confidence for your haunting needs!
Is my payment information secure?
Absolutely! We use secure payment processing to ensure your financial information remains protected while you secure your ghoulish goods.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders more easily and receive spooky updates about new arrivals and special offers!
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Returns & Exchanges

What is your return policy?
If any item doesn’t meet your spooky expectations, you have 15 days from receipt to initiate a return. We want every Creepy Doll and piece of Bloody Chop Shop Décor to perfectly haunt your space!
How do I initiate a return?
Simply contact our support team at [email protected] with your order details and the reason for return. We’ll guide you through the process to ensure it’s as smooth as a ghostly apparition.
Are there any items that cannot be returned?
For health and safety reasons, certain costume items may have restrictions. Please contact us if you’re unsure about returning a specific product.
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Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 1-2 business days.
What’s your physical address?
You can find us at 1289 Metz Lane, Boston, US 02110. While we’re primarily online, we love hearing from our haunting community!

Still have questions?

Email: [email protected]

Address: 1289 Metz Lane, Boston, US 02110

Stay Spooky! 🎃

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