Returns & Exchanges

When Your Haunted Purchase Needs a Ghostly Return

Welcome, collectors of the macabre! At Spirit Halloween Boutique, we want every item you purchase—from our spine-chilling Creepy Doll Décor to our epic Avatar: The Last Airbender Costumes—to bring you ghoulish delight. But sometimes, even the most carefully selected item might not be the perfect fit for your haunted collection. Fear not! Our returns process is designed with the same care we put into crafting our Gothic Noir Décor.

📜 Our Return Policy Basics

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:

• In the same condition you received it
• In the original packaging
• Unused, with all tags attached
• Accompanied by the original receipt or proof of purchase

🚫 Non-Returnable Items

Some of our more… peculiar items cannot be returned once they’ve left our crypt:

• Body Part Décor & Insect & Rodent Décor (for obvious hygiene reasons)
• Bloody Chop Shop Décor (the “effects” are too permanent)
• Any Collectibles that have been removed from their original packaging
• Custom or personalized items
• Items marked as “Final Sale” or “Clearance”

Please note: Due to the nature of our Chains & Shackles and specialty items, these may have additional restrictions. Contact us if unsure!

👻 The Return Process: A Step-by-Step Séance

1. Contact Our Crypt Keepers: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return.
2. Await Our Response: We’ll send you a Return Authorization Number and instructions within 2-3 business days. Do not send anything back without this number!
3. Package Your Items Securely: Place the item in its original packaging, include all accessories and documentation, and seal the box securely. Include a copy of your receipt or order confirmation.
4. Ship to Our Haunted Mansion: Send your package to:
   
   Spirit Halloween Boutique Returns
   1289 Metz Lane
   Boston, US 02110
   
   You are responsible for the return shipping costs unless the return is due to our error.
5. Await Our Inspection: Once we receive your return, our quality ghouls will inspect it (usually within 3-5 business days).
6. Receive Your Refund or Exchange: We’ll notify you once your return is approved and process your refund or ship your exchange.

💀 Return Request Template

To summon our return team efficiently, use this template when emailing us:

💰 Refunds: Where Does Your Gold Go?

Once your return is approved, we will initiate a refund to your original payment method. The timing depends on your payment provider:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Please note that shipping costs are non-refundable. If you received free shipping but return part of your order, the original shipping cost may be deducted from your refund.

🎭 Exchanges: Trading One Fear for Another

Need a different size of that Bob’s Burgers costume? Prefer a different Dungeons and Dragons item? We happily accept exchanges for items of equal value. The process is the same as returns—just indicate you want an exchange in your initial email.

If the item you want costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

📦 Damaged or Incorrect Items

If your Kingdom Hearts merchandise arrives damaged, or you receive the wrong Ghost Décor, contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange a replacement at no cost to you, and cover return shipping if needed.